Loaner Policy

Courtesy Vehicle Loaner Policy

We kindly request your cooperation in following a few basic policies while driving your courtesy loaner.
Please call in advance of your arrival to make an appointment for your courtesy loaner.

  • Full insurance coverage, a valid driver's license, and a major credit card are required.
  • Please inspect the courtesy loaner before leaving the dealership.
  • In an effort to maintain ample inventory of a courtesy loaners for qualifying clients, this vehicle must be returned within 18 hours of the completion of service, or it is subject to $50/ day rental charge.
  • Please do not smoke or a $100 detailing fee will apply
  • Loaner vehicles are not permitted outside the greater Jacksonville area, unless authorized on the loaner contract
  • Due to insurance regulations, you must be at least 21 years of age
  • All tolls, traffic and parking tickets are the responsibility of the driver
  • Courtesy loaners must be returned with a full tank of fuel. $4.50 / gallon if not returned full.
  • Please return your courtesy loaner to the service drive when your vehicle is ready for pickup.
  • You are responsible for the condition of the courtesy loaner until a final inspection is performed by an employee.  
Courtesy Loaner Eligibility Requirements  

  • Any O'Steen purchased Volvo with a service appointment requiring 2.0 or more hours of service.
  • All 2010 or new Volvo models with a service appointment requiring 2.0 or more hours of service. 
  • If you do not qualify for a courtesy loaner, we offer several alternate transportation types:
  1. A courtesy shuttle to any location within the Jacksonville city limits
  2. Rental vehicle at the customer's expense at a reduced rate from one of our vendors


O'Steen Volvo Cars of Jacksonville

10863 Philips Highway
Directions Jacksonville, FL 32256

  • Sales: (904) 396-5486
  • Service: (904) 396-5486
  • Parts: 9043991920
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